Mission & Values
Reliability
We do what we say, when we say it. Our reputation is built on consistent follow-through and complete accountability.
Accountability
Taking full ownership of every project to ensure high-end results and a quality finish every time.
Single Contact
One dedicated partner to manage all trades. We oversee every logistical detail so you don't have to chase them.
Quality Trades
Access our elite network of vetted Melbourne trades. We prioritize job efficiency and long-term property value.
The Vision Behind Concierge Plus
Concierge Plus was founded to solve a persistent frustration for Melbourne's property owners: the complexity of coordinating high-quality trade work. We envisioned a service that acts as the missing link between busy owners and premium property maintenance.
By bringing every essential trade under a single, accountable point of contact, we've simplified property care for elite residential and commercial portfolios. Our story is one of relentless quality, vetted craftsmanship, and the commitment to doing exactly what we say we'll do.
The Professionals Behind the Scenes
Melissa Chen
Head of Design
Melissa Chen is a powerhouse in hospitality design with 25 years of global experience spanning London, Singapore, New York, and Melbourne. She’s led Australia’s largest hotel refurbishment, collaborated with world-class architects, and built a network of top-tier owners and operators. Today, she’s shaping the future of hospitality through visionary projects that fuse design excellence with operational insight.
Melissa doesn’t just design spaces — she creates experiences. Her leadership blends storytelling, functionality, and emotion to craft interiors that connect people and elevate brands. With a commitment to supporting Australian manufacturing and design, Melissa leverages a global network of artisans and suppliers to deliver projects that are as authentic as they are innovative.
Total Accountability
We take full ownership of every trade and timeline. From the first quote to final sign-off, you have a partner committed to excellence.
What Sets Us Apart
We bridge the gap between high-end property ownership and elite trade execution. Our model is built on absolute accountability, ensuring Melbourne's finest homes receive the meticulous care they deserve.
One Point of Contact
Bypass the complexity of multiple trade management. One dedicated concierge handles all logistics, scheduling, and quality control.
Elite Vetted Network
Access Melbourne's leading specialists. We only collaborate with quality trades who share our standards for capability and reliability.